Virtual
WELL provides software, tools and solutions for medical clinics and healthcare practitioners. The digital suite of tools and solutions include the multi-national digital Electronic Medical Records (EMR) product called OSCAR Pro that serves over 2,200 clinics and over 11,000 practitioners in Canada, billing and back-office solutions that serves over 2,000 physicians, cybersecurity related technology solutions, telehealth services and apps.health, which provides over 30 different digital health apps that are integrated to WELL’s EMR.
These tools help digitize and modernize the omni-channel clinic care services that WELL offers to empower patients, practitioners, and healthcare workers with digital technology. Together, both sides of the business, the omni-channel patient services and virtual, allow us to create effective change and make a positive impact on healthcare in Canada.
WELL provides software, tools and solutions for medical clinics and healthcare practitioners. The digital suite of tools and solutions include Electronic Medical Records (EMR), telehealth platforms, practice management, billing and back-office, digital health apps and cybersecurity solutions.
WELL EMR Group
WELL EMR Group is the third largest Electronic Medical Records (EMR) provider in Canada serving over 2,200 clinics with 10,700 physicians. WELL EMR Group is the provider of OSCAR Pro, an Electronic Medical Records (EMR) platform based on McMaster University’s popular open source OSCAR EMR system. WELL EMR Group was created through the acquisition and consolidation of several previously operating OSCAR service providers including: NerdEMR, OSCARprn, KAI Innovations, OSCARwest, Trinity Health Technologies, MedBASE Software and Indivica.
The WELL EMR Group is led by Arjun Kumar, Chief Information Officer and Sara Bond, VP of Product Development, who joined WELL through the acquisition of KAI Innovations, and have now become an integral part of WELL’s senior management group.
OSCARPro
OSCAR Pro includes all the same great features of OSCAR, but with some added benefits. Namely, unparalleled support services, exceptional security and safety, a modernized interface, plus your choice of additional features designed to enhance your OSCAR experience even further.
OSCAR Pro takes care of you while you take care of your patients. It streamlines your clinic workflow, plugging you into a larger digital health system and giving you easy access to proven clinical tools. All with support you can count on when you need it most.
OSCAR Pro Desk is the name of our expert support team. Their mission is to keep you up and running full-time. With EMR support like Pro Desk, you can focus on running your clinic and leave the EMR management to us.
Your EMR serves as the backbone of your clinic. We understand how important it is to securely maintain your patient and physician data. That’s why we’ve invested heavily in making sure that our security follows ISO standards, and that your data is regularly backed up on secure servers. We are proud to provide 24/7 monitoring to ensure that your EMR’s uptime is optimized. OSCAR Pro is Ontario MD Certified and interoperable with HRM and OLIS.
To purchase or learn more about OSCAR Pro visit oscarpro.ca
What is EMR and OSCAR?
One of the most important ways a primary care clinic can streamline its operation is through the implementation of an electronic medical records (EMR) system. Think of an EMR as the “operating system” of a medical clinic. EMRs helps physicians record their examination notes electronically, send referrals, generate prescriptions, and even receive instantaneous test results for their patients. It also improves patient scheduling and facilitates better communication between physicians and staff and maintains a reliable record for physicians and patients.
In Canada, OSCAR is among the most popular EMR solutions. OSCAR (Open Source Clinical Application and Resource) is a web based EMR that was developed at McMaster University and supports the care of over 3.5 million Canadians. OSCAR’s open source nature means that it can customized and modified to reflect the needs of individual clinics and physicians, while allowing them to enjoy community enhanced, cost effective support. Open source also means that OSCAR users, developers, and providers can all contribute to improving the product.
You can learn more about OSCAR by visiting oscar-emr.com
Intrahealth
On April 5, 2021, WELL Health Technologies Corp. completed its acquisition of Intrahealth, an enterprise class EMR provider supporting approximately 15,000 clinicians providing care for millions of patients from small clinics to large health delivery organisations in its global network across Canada, Australia and New Zealand.
Intrahealth is a transformational acquisition for WELL EMR Group as it transitions the business unit form solely providing OSCAR EMR services to being a provider of multiple EMR product offerings around the world.
Learn more at intrahealth.com
Telehealth
WELL Health is one of the leading providers of telehealth services across Canada. WELL’s telehealth platform connects patients to physicians through video, phone and secure messaging. WELL offers Canadians an alternative to lengthy waiting room visits and provides better access to care for patients who are limited in their travel and mobility. Patients can now schedule an appointment online and connect directly with a physician via phone, tablet, or computer without the need to download or configure an app. WELL Health offers two telehealth or virtual care platforms, Tia Health and VirtualClinic+, which together support over 2,800 physicians and over 200,000 virtual care visits in the past three months.
Tia Health
Tia Health is WELL’s Virtual Health Marketplace where patients can conveniently book an appointment online at tiahealth.com. Tia Health uniquely supports both long-term care with family practice visits as well as “virtual walk-in clinic” appointments. Tia Health empowers the estimated 4.8 million Canadians who do not have their own family doctor with the ability to connect online with 100s of Canadian physicians in a safe and trusted environment.
Learn more at tiahealth.com
VirtuelMD
On December 8, 2020, WELL Health Technologies Corp. acquired all the issued and outstanding shares of ExcelleMD Inc and its affiliate VirtuelMED Inc for $4.5M. ExcelleMD’s Annual Revenue Run-rate at the time of the acquisition was approximately $6M with operating EBITDA margins greater than 20%. This highly accretive acquisition marks WELL’s entry into the province of Québec as well as higher margin corporate and executive health services. ExcelleMD has also created a network of non-corporate owned affiliate locations that participate in its executive health offerings across the country.
ExcelleMD group has 26 medical practitioners and 12 nurse practitioners providing healthcare services across two clinics in Montreal in L’Acadie and Outremont regions, two clinics located in Saint-Eustache and one in Terrebonne. ExcelleMD is an omni-channel healthcare provider servicing companies, executives, and consumers. In addition to providing primary care services, ExcelleMD also provides additional healthcare related services and treatments including sports medicine, management of ADD (attention deficit disorder), andropause (low testosterone), comprehensive health check-ups, corporate health services, screening for STDs, and care for mental health. In addition, the clinics screen, diagnose and treat diabetes, high cholesterol, and hypertension.
Learn more at virtuelmed.com
Circle Medical (US)
On November 12, 2020, WELL Health expanded its reach into the US with a majority stake acquisition of Circle Medical Technologies. WELL paid an aggregate of approximately US$14.3M for an equity ownership of approximately 58% on a fully diluted basis.
Silicon Valley based Circle Medical is a National US telehealth provider that also operates two brick and mortar medical clinics in the San Francisco Bay Area. Circle Medical has payer agreements with most of the major health insurance carriers in the United states. This allows the company’s service to be in-network and accessible by ~200M Americans who can use the patient-centric Circle Medical “app” anytime for either no cost or a small co-pay. Circle Medical’s deep technology and use of artificial intelligence has created a better patient experience consistently resulting in the industry leading NPS scores of 80-90% satisfaction and the company’s omnichannel experience has delivered exceptional customer satisfaction.
Learn more at circlemedical.com
Digital Health Apps
WELL Digital Health Apps is a single entity encompassing all of WELL’s digital health assets, including the Company’s app marketplace, apps.health, and other digital health technology related investments. This business unit is focused on developing, investing in and unlocking opportunities associated with digital health applications.
The WELL Digital Health Apps business unit is lead by Shervin Bakhtiari, General Manager of WELL Digital Health Apps.
CognisantMD
On December 1, 2021, WELL completed a 100% tuck-in acquisition of CognisantMD whose Ocean platform is the category leader in digital patient engagement technology and eReferral software in Canada.
Ocean is an existing Apps.Health partner and adds best-in-class digital tools for patient engagement such as online booking, secure messaging, appointment reminders, digital forms & check-in kiosks, as well as provider network solutions including eReferral and eConsult to the marketplace.
Each month, Canadians complete over 800,000 patient engagements with their healthcare providers using Ocean’s digital tools. Ocean has built unparalleled interoperability, with integrations into over 18 EMRs, Electronic Health Records (EHRs), and provincial healthcare assets and third-party technology platforms using industry-leading open standards including HL7 FHIR.
Ocean has established deep integrations and long-standing partnerships with all the major EMR systems in Canada, including OSCAR Pro on apps.health. CognisantMD has prioritized creating increasingly advanced integrations with its ecosystem of reseller partners to market and sell the integrated suite of Ocean solutions across Canada. Together, Ocean & WELL also plan to build integrations into other EMR assets, including Intrahealth & Cerebrum, creating a sizeable addressable market of new physicians for Ocean’s suite of services.
Learn more at CognisantMD
apps.health
apps.health is an app marketplace connecting third party products and services to users of OSCAR Pro. apps.health is expected to serve as an innovation hub for digital health, with a mission to connect healthcare professionals with new innovation and applications which integrate securely and seamlessly with WELL’s growing EMR Network. apps.health is also a platform for digital health technology companies and third-party application developers to work with WELL Health to promote and accelerate digital health innovation.
Learn more at apps.health
Insig
On November 12, 2020, WELL Health Technologies Corp. completed its 100% acquisition of Insig Corporation for approximately $22.1M, by acquiring the remaining shares of INSIG that WELL didn’t already own. Previously, on April 8, 2020, WELL made a $5.94M investment in Insig Corporation, making its ownership share at that time equal to 40%.
Insig is a Toronto based company who is a leader in virtual care and digital patient engagement eervices in Canada. Insig is engaged in developing telemedicine platforms, and clinical automation software. Insig has grown to serve 2,800 physicians and medical practitioners across the country, with over 200,000 virtual care appointments. Insig’s goal is to remove the administrative burden in medical practice so doctors can focus on what they do best, practice medicine. Insig also operates and provides services under the Tia Health brand, which is a leading virtual health platform in Canada. With this acquisition, the combination of Tia Health and VirtualClinic+ positions WELL as a leading provider of telehealth services in Canada.
Learn more at insig.ca
Phelix.ai
On May 27, 2020, WELL Health Technologies Corp. made a $250,000 investment in Phelix.ai. WELL Health has also entered into a strategic alliance agreement with Phelix.ai which grants WELL broad rights to use and sublicense Phelix.ai’s clinical assistant automation software in all aspects of its business including its OSCAR EMR network.
Phelix.ai is a technology service provider whose software allows health care clinics to automate key workflows and administration tasks so that non-medical staff can focus on higher value tasks. Phelix.ai provides automation tools to augment cognitive and repetitive workflow tasks, integrating alongside or within the EMR. Phelix.ai is also able to schedule, connect, and auto-bill for secure phone visits, alongside in-person or video-based virtual care. No integration is required, and the entire service can be handled through a single phone line for each physician. WELL and Phelix.ai have already created an integration between Phelix.ai and OSCAR Professional, and launched it in WELLs brand new state of the art “DERMLab” dermatology clinic in North Vancouver, BC.
Learn more at phelix.ai
Pillway
On December 3, 2020, WELL Health Technologies Corp. acquired a minority investment in Pillway for $5M. WELL has also entered into a strategic alliance agreement with Pillway to market and promote Pillway’s e-prescription products and services throughout WELL’s EMR network. A key and central component of the partnership is to fully integrate Pillway into WELL’s OSCAR Pro EMR and to feature the Pillway app on WELL’s apps.health marketplace.
Pillway is a full-service digital pharmacy with an innovative digital platform. The alliance between WELL and Pillway facilitates virtual telehealth appointments with health practitioners which allows users to renew and receive new prescriptions through the Pillway App and website. Pillway's use of Artificial Intelligence (AI) personalizes the interaction between consumers and pharmacists to enhance today's pharmacy experience. Pillway’s mobile consumer app, which is available on both Apple and Android, allows patients to easily keep track of their medication consumption, upcoming medication schedule, communicate virtually with a Pillway pharmacist and receive automated alerts, reminders, and more.
Learn more at pillway.com
Adracare
On January 4, 2021, WELL health Technologies Corp. acquired all of the issued and outstanding shares of Adracare for $4.75M in all cash. Based on its current revenue run-rate and recently signed contracts Adracare is expected to generate annualized revenue of close to CAD $2 million and to be profitable on an EBITDA basis. Adracare is a complementary offering to WELL’s existing EMR and telehealth software revenue streams and broadens our technology solutions into markets that we currently do not serve such as mental health and cannabis therapy.
Adracare is engaged in the business of providing secure clinic management, telehealth and practice management software related services to clients in five countries consisting of Canada, the United States, the United Kingdom, Australia and New Zealand. Adracare’s software supports various practices including mental health, physiotherapy, nutrition, medicinal cannabis, audiology and speech pathology, and occupational health. Through its software, medical professionals are able to connect with patients anytime through Adracare’s all-in-one, virtual HIPPA-compliant platform. Furthermore, Adracare's platform allows providers and patients to interact with the company's services via apps provided through Apple iOS and the Google Play App Stores. The Adracare platform booked more than 93,000 appointments in the last quarter supporting more than 179,000 patients.
Learn more at adracare.com
VirtualClinic+ SaaS
WELL’s VirtualClinic+ is an easy to use Software as a Service (SaaS) product offering which allows healthcare practitioners to conduct telehealth consultations with their own rostered family practice patients. VirtualClinic+ is a tool that is designed to support continuity of care, improve accessibility to quality care, and ultimately drive better health outcomes. VirtualClinic+ is fully integrated with the OSCAR EMR system to ensure a seamless experience for physicians offering telehealth. VirtualClinic+ is available on WELL’s apps.health marketplace.
Learn more at virtualclinics.ca
Biling and Backoffice
WELL's Billing and Backoffice Services Group acts as a consolidation point for billing related acquisitions, assets and other similar growth initiatives. This new business unit is focused on the North American medical billing and back-office marketplace.
Doctorcare
On November 1, 2020, WELL Health completed its acquisition of DoctorCare, the market leader for “billing as a service” for doctors in Canada, for approximately $11M, plus a multi-year performance earn-out of up to $7M.
DoctorCare uses proprietary software and systems to provide medical BAAS or “Billing as a Service” outsourcing services to over 2,000 physicians across Canada. DoctorCare’s leading edge billing and back-office tools are designed to support doctors who don’t have the benefit of a sophisticated back-office team. DoctorCare has been supporting the practice and management needs of physicians across Canada since 2012, helping them streamline their billing operations and allowing them to spend more time on patient care. DoctorCare is already integrated with WELL’s OSCAR Pro EMR and is featured on WELL’s apps.health marketplace
Learn more at doctorcare.ca
Doctor Services group
On June 2, 2021, WELL Health announced its wholly-owned subsidiary, DoctorCare, completed the acquisition of a 51% stake in Doctors Services Group Limited. The remaining 49% of the issued and outstanding shares of DSG will be retained by the founders of DSG, who will continue to operate the company on a post-closing basis.
DSG was established in 2005 and has been an industry leader in the provision of uninsured services billing programs and providing physicians a suite of tools and services that transform practice productivity and enhance patient care. Physicians implement DSG’s services to outsource the administrative burden associated with independently managing an uninsured service billing program. With over a decade of experience, DSG is the professional and economical alternative to performing these functions internally. DSG works with a wide range of clients and can accommodate any medical practice that performs uninsured services in order to maximize their practice revenue. Post-closing, DSG is expected to generate over $450K of annual normalized EBITDA.
Learn more at doctorsservices.ca
Cybersecurity
Cycura
On August 4th, 2020, WELL Health Technologies Corp. acquired all the assets related to Cycura’s Services Division for $2.55M in all cash. In the 12 months prior the acquisition, Cycura’s Services Division generated revenues exceeding $1.7M. The Transaction is expected to be immediately accretive to WELL, contributing double digit EBITDA margins.WELL’s acquisition of Cycura’s Services Division elevates WELL’s cybersecurity program with an industry leading team with extensive experience in the healthcare and technology sectors.
Cycura Inc. is a leader in providing top-tier cybersecurity services, whose key principals have extensive experience in protecting patient health data in the provincial Ministry of Health and acute care hospital settings. Cycura provides its cybersecurity services to a number of high-profile companies in various industries across Canada, including a collection of healthcare related clients focusing on mental health, telemedicine, health insurance and benefits, and other disciplines. Cycura has also recently completed technical security assessments on medical devices used nationwide in both acute care and long-term care settings
Learn more at cycura.com
Source 44
On December 2, 2020, WELL Health Technologies Corp. acquired all of the issued and outstanding shares of Source 44. Over the previous 12 months prior to the acquisition, Source 44 had achieved more than $20M in revenues and EBITDA exceeding $2M. This acquisition is intended to accelerate WELL’s overall cybersecurity and risk management program and provides WELL with another compelling opportunity to build shareholder value through accretive and disciplined capital allocation in the cybersecurity space.
Source 44 provides a wide array of cybersecurity services including managed network and vulnerability services, risk assessments, penetration testing and cybersecurity audits, in addition to deploying network and security related products and solutions for businesses. Source 44 has a proven track record of providing managed cybersecurity services, and complex security related products and services to organizations of all sizes particularly large enterprises, including healthcare organizations. Additionally, Source44 enhances WELL’s ability to protect healthcare clinics and their data across Canada, as cybersecurity continues to be a top priority for the healthcare industry.
Learn more at source44.net
